Return & Exchange Policy

We want you to love what you ordered. If something isn't right, here's how returns and exchanges work.

All sales are final
Once a purchase is made, it is final and not eligible for return or refund, except in the limited exchange cases described below. Please review your order carefully — including size, design, and specifications — before completing your purchase.

Exchange only — in certain cases
We do not offer returns or refunds. In select cases, we may offer an exchange, provided as a store voucher/credit note (not cash, bank transfer, or reversal to your original payment method).

When an exchange may be considered

The piece received is damaged, defective, or different from what was ordered
[Any other case you want to allow, e.g., wrong size delivered due to our error]

When an exchange will NOT be considered

Change of mind, or the piece simply not being liked/preferred
Wrong size or design selected by the customer at the time of order
Customized, engraved, or made-to-order pieces
Earrings (for piercing/hygiene reasons)
Sale/clearance items marked "Final Sale"
Items without the original invoice, tags, boxes, pouches, or hallmark cards
Items showing signs of wear, scratching, bending, or tarnish caused by use

How to raise an exchange request

Email [support email] or use the "Return Order" page on our website within [48 hours] of delivery, with your order number, photos, and reason.
Our team will review and confirm whether the case qualifies for an exchange.
If approved, we'll share instructions for sending the piece back to us (or, per our Buyback Policy, may require in-store verification for certain items).
Once received and inspected, we'll issue a voucher for the eligible above 1 lac value, valid for [6–12] months, redeemable on your next purchase.

Important note
No cash refunds, bank transfers, or reversals to your original payment method are issued at any stage — only store vouchers, and only where the exchange criteria above are met.